Northwest Indianapolis & More! | TEL: 765-481-9388 (Call or Text Today for Free Quote)
FAQ's
Are your cleaning products safe for pets and children?
Yes, absolutely! We prioritize the use of eco-friendly and non-toxic cleaning products that are safe for both pets and children, ensuring a clean and healthy environment for your family.
Do I need to provide cleaning equipment and supplies?
We come fully equipped with all the necessary cleaning supplies and equipment to get the job done efficiently and effectively. Although, for residential cleanings we do recommend using client’s vacuum cleaner so we can avoid cross contamination at all costs. Also, if certain surfaces require a specific cleaning product, we will use any product that you request and are willing to supply.
Are your cleaners insured and bonded?
Yes, all of our cleaners are fully insured and bonded for your peace of mind. We take every precaution to ensure the safety and security of your home and belongings. In case of an accident, we carry $2,000,000 in liability insurance and are bonded for $10,000.
What measures do you take to ensure the safety of my home?
We prioritize the safety and security of your home at all times. Our cleaners are extensively trained professionals who undergo background checks, and we implement strict protocols to safeguard your property.
Do I need to be home during the cleaning service?
It's completely up to you! Many of our clients prefer to provide us with access to their home, while others prefer to be present during the cleaning. We're happy to accommodate your preferences either way.
Can I request additional cleaning services not listed on your website?
Absolutely! If you have any specific cleaning tasks or areas of concern that aren't listed on our website, please let us know, and we'll do our best to accommodate your requests. We encourage you to share any special instructions, preferences, or specific areas of focus with us before the cleaning service begins. Your feedback helps us tailor our services to meet your expectations.
How far in advance should I book my cleaning service?
We recommend booking your cleaning service as far in advance as possible to secure your preferred date and time. However, we understand that sometimes last-minute appointments are necessary, so feel free to reach out to us, and we'll do our best to accommodate your schedule.
Can We Skip Cleaning Sessions or What if I need to reschedule or cancel my cleaning appointment?
People have busy lives and we want to accommodate you and add convenience to your life. If you plan a vacation or take time off or just want to skip a scheduled cleaning, we ask for "reasonable" prior notice. We prefer as much advance notice as possible but, we expect a minimum of 24 hour notice for any cancellation otherwise, you may be asked to pay 50% of cleaning the rate. Unexpected emergencies and illness are acceptable reasons for late cancellations and wouldn’t be charged.
How May I Best Prepare For The Cleaning?
In order to maximize efficiency, we suggest that you pick up toys, clothing and other items and make room for us to clean. If a home has a lot of clutter and surfaces covered it becomes challenging to perform our best work.
How Do You Gain Access To Our Home?
It is up to the client’s preference and we will work out the best routine for our clients. Most provide us with a garage code, key or key combination code. Some leave their key in a safe hiding place but we do not recommend this. Some customers are home to let us in when we clean.